Cancellation & Refund Policy – SherryStay.com

Service Operated By

1000-2000 by me Ltd | Company Registration: 517169637

Contact Email: office@1000-2000.com

1. General Overview

This Cancellation & Refund Policy explains the rules and conditions that apply to cancellations, changes, and refunds for bookings made through SherryStay.com. SherryStay operates as an intermediary platform and is not the provider of accommodation services.

2. Role of SherryStay

• SherryStay acts solely as a booking and comparison platform.
• Accommodation services are provided by third-party service providers (hotels, resorts, vacation rentals).
• The binding contract for accommodation services is between the user and the service provider.
• Cancellation and refund terms are determined exclusively by the service provider.

3. Cancellation Policies

Cancellation policies vary depending on the accommodation provider, room type, rate selected, and booking conditions. The applicable cancellation policy is displayed during the booking process and included in your booking confirmation.

Common Cancellation Types

• Free Cancellation: Cancellation is allowed without charge until a specified date and time.
• Partial Refund: Cancellation after the free cancellation period may result in partial charges.
• Non-Refundable: Certain rates cannot be cancelled or refunded under any circumstances.
• No-Show: Failure to arrive at the accommodation may result in a full charge.

4. How to Cancel a Booking

• Log in to your account and access the "My Bookings" section, if available.
• Alternatively, contact customer support at office@1000-2000.com.

All cancellation requests are processed in accordance with the service provider's policy.

Submitting a cancellation request does not guarantee a refund.

5. Refund Processing

If a refund is approved by the service provider, it will be processed to the original payment method.

• Refunds are typically processed within 7–14 business days.
• Processing times may vary depending on the service provider, payment processor, and bank.
• Currency conversion fees or foreign transaction fees may be deducted by financial institutions.

6. Force Majeure

In cases of force majeure events, including but not limited to natural disasters, war, pandemics, government restrictions, or other events beyond reasonable control, refund eligibility is subject to the service provider's policy.

7. Important Disclaimers

• SherryStay does not guarantee refunds unless explicitly stated by the service provider.
• SherryStay is not responsible for accommodation quality, availability, or service delivery.
• All refund decisions are made by the service provider, not by SherryStay.
• Users are responsible for reviewing cancellation terms before completing a booking.

8. Governing Law

This Cancellation & Refund Policy is governed by the laws of the State of Israel. Any disputes related to cancellations or refunds shall be subject to the exclusive jurisdiction of the competent courts in Tel Aviv-Jaffa, Israel.

For questions regarding cancellations or refunds, please contact: office@1000-2000.com