Terms and Conditions of Use – SherryStay.com

Last Updated: June 2026

1. General

SherryStay.com is a website that provides information about hotels and enables the purchase of holiday packages (the "Website"). Booking holiday packages (the "Services") is a process equivalent to booking rooms through any other means via the reservation center of third-party companies. The Website is owned by SherryStay and is not affiliated with any particular hotel company. Any person who purchases and/or wishes to purchase Services through the Website, and/or any person who visits the Website (the "Purchaser", the "User"), declares and undertakes that they are aware of these Terms and agree to their provisions, and that, subject to the provisions of any applicable law, neither they nor anyone on their behalf shall have any claim and/or demand, whether directly or indirectly, against the Website and/or any of its operators, owners, managers, or anyone on their behalf. Part of the Website's content is phrased in the masculine form for convenience only, but is intended for women and men alike.

2. Ownership and Protection of Rights

  1. SherryStay holds the copyright in the Website. No part of the information appearing on this Website may be copied, reproduced, published, distributed, sold, or modified without the written consent of one of SherryStay's managers.

3. Statement Regarding the Use of Artificial Intelligence

  1. SherryStay uses advanced artificial intelligence technologies, including language models such as OpenAI's GPT, in order to provide personalized recommendations, analysis of accommodation options, and real-time assistance.
  2. In light of the use of artificial intelligence systems, it should be noted that such systems may produce inaccurate, incomplete, or outdated information. The Company bears no responsibility for decisions made on the basis of such information.
  3. Users must independently verify prices, availability, cancellation policies, and property descriptions.
  4. The content is intended for informational purposes only and should not be relied upon as the sole basis for making booking decisions.

4. No Agency Relationship

  1. SherryStay acts solely as an intermediary and is not the actual provider of the accommodation services. The contract for the provision of accommodation services is concluded directly between the User and the service provider.
  2. The Company bears no responsibility for the accommodation services themselves, and cancellation and refund policies are determined by the service providers.
  3. The Website links to third-party services and displays information such as prices and transaction terms — these terms are the sole responsibility of the party providing them, and the Company bears no responsibility for them.

5. User Responsibilities

  1. The User must report any unauthorized use of the Website immediately.
  2. Providing false or misleading information may lead to termination of the engagement, and the Company has the authority to terminate the engagement for such reasons.

6. Booking Process and Payment

  1. After searching for and selecting accommodation and submitting a booking request, confirmation is subject to availability on the part of the provider.
  2. The prices displayed include applicable taxes (unless otherwise stated) and are subject to change until the booking is confirmed by the provider.
  3. Payments are processed by third-party payment processors.
  4. Service fees or commissions (if any) will be displayed before payment is made.

7. Cancellation and Refund Policy

  1. The cancellation policy varies from provider to provider and depends on the provider; accordingly, responsibility lies with the provider, and it is the User's responsibility to verify the cancellation policy with the provider before making a booking.
  2. Approved refunds will be processed within 7–14 business days, subject to the provider's approval.
  3. The Company reserves the right to process refunds beyond the stated timeframe as well, due to force majeure events or any other cause beyond its control.

8. Limitation of Liability

  1. The platform is provided "AS IS" and as available.
  2. The Company's maximum liability for any damage of any kind whatsoever related to the service provided by the Company shall not, under any circumstances, exceed the amount actually paid for the booking.
  3. The Company shall not be liable for any indirect or consequential damage, or any other damage that is not direct damage clearly connected to the service or product provided.
  4. This section does not exempt the Company from liability that the law does not permit it to limit, and the Company operates in accordance with the Consumer Protection Law, the duty of good faith, and the general duty of care, under Israeli law.
  5. The limitation of liability under this section applies to any legal or contractual claim.

9. Indemnification

  1. The User agrees to indemnify and compensate the Company, its employees, managers, shareholders, and representatives for any damage, loss, expense, or claim (including legal costs and attorneys' fees) arising out of or related to the User's use of the platform, a breach of these Terms of Use, or a breach of any law by the User in the course of using the Website.

10. Mediation

  1. Any dispute regarding the service provided/ordered through the Website, in any matter relating to its performance or the interpretation of these Terms and/or the use of the Website and/or the Service and/or any dispute whatsoever (the "Dispute"), shall first be discussed between the parties in a sincere and good-faith attempt to reach agreement. If such discussions fail, the matter shall be brought for resolution through a mediation process.
  2. The costs of the mediation shall be borne equally by both parties.

11. Exclusive Arbitration Clause — Mandatory

  1. If the aforementioned mediation process fails, the dispute shall be resolved by an arbitrator who is a retired judge who served in the court instance relevant to the value of the dispute, acting as a sole arbitrator, whose identity shall be agreed upon by the parties. In the absence of agreement on the identity of the arbitrator, the parties shall apply to the head of the Israel Bar Association, who shall select for them an arbitrator who is a retired judge.
  2. The costs of the aforementioned arbitration shall be borne equally by both parties, until decided otherwise.
  3. The signing of this agreement shall be deemed equivalent to signing an arbitration agreement. The arbitration shall be governed by the provisions of substantive law and the provisions of this agreement, but the rules of procedure and the laws of evidence shall not apply.
  4. The arbitration shall be governed by the provisions of the Arbitration Law, 5728–1968 (the "Arbitration Law").
  5. This clause shall constitute an exclusive arbitration clause in accordance with sections 5–6 of the Arbitration Law.
  6. This agreement shall be governed solely by the provisions of Israeli law.

12. Amendment and Update of the Terms of Use

  1. The Company reserves the right to amend or change, from time to time, the terms of these Terms of Use, in whole or in part, as needed, subject to its sole discretion and without any obligation to provide prior and/or retroactive notice.
  2. In the event that such amendments and/or updates are made, they shall take effect immediately when the update date is reflected under the "Last updated" heading at the top of these Terms.
  3. In the event that the Company makes changes that, in its discretion, may materially affect the User's rights, the Company shall take reasonable measures to provide notice of this on its digital properties and/or by other means.

13. Termination of Engagement

  1. The Company may, at its sole discretion, suspend, restrict, or revoke the User's access to the platform, whether temporarily or permanently, in any case of a breach of these Terms of Use and/or reasonable suspicion of fraud or unlawful activity and/or in the case of prolonged inactivity on the part of the User.
  2. The Company's exercise of its rights as stated shall not detract from any other remedy available to it under law or under these Terms of Use.

14. Miscellaneous

  1. These Terms of Use constitute the entire and exclusive agreement between the parties and supersede any prior representation, understanding, undertaking, or agreement, whether written or oral.
  2. If any provision of these Terms is found to be invalid, in whole or in part, this shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.
  3. A waiver by the Company of any right under these Terms shall not be deemed a continuing waiver or a waiver of any other right, and shall have no effect unless made expressly and in writing.
  4. The Company may assign, transfer, or convey its rights and obligations under these Terms, in whole or in part, to any third party, at its discretion. The User may not assign their rights or obligations under these Terms without the prior written consent of the Company.
  5. The Company is committed to acting in accordance with laws that are frequently updated and renewed, and conducts actual reviews of them. The Company is committed to operating in accordance with existing law, and therefore in any event its actual actions are in accordance with the law. If a particular provision in this document is not phrased in accordance with the requirements of the law, or if such requirements have been updated, that provision should be disregarded, since the Company in practice does not act in accordance with it but rather in accordance with the requirements of the law and their updates.